HELP
Help desk & onsite support
Remote fix first; a truck to your Houston office when hands are needed.
RUNthe backbone since 1996
IT Support
Your whole IT department, on call.
Proactive monitoring, fast help-desk response, security, backup, and strategy — onsite in Houston and remote everywhere. The reliable foundation we’ve delivered to companies of every size for over 25 years. Managed service agreements are half our support business; the other half is ad hoc and break-fix work for teams that just need the problem fixed. Prefer to bank time? Our monthly retainer hours roll over to the next month.
Works either way: your full IT department, or the added muscle behind the team you already have.
- Since 1996
- Microsoft Partner
- Houston, TX
- English & 日本語
- 50+ businesses supported
RUN/SCOPE
What's included
Seven disciplines, one monthly agreement, one number to call. This is the standing coverage — projects ride on top of it.
MON
24/7 monitoring & maintenance
Patching, alerting, and the small failures caught before they interrupt anyone.
SEC
Security, backup & disaster recovery
Layered defenses, restores we actually test, and a written plan for the bad day.
END
Endpoint management with Microsoft Intune
Every laptop and phone enrolled, encrypted, and compliant — from first boot.
CLD
Cloud infrastructure (Azure & AWS)
Built, migrated, and right-sized on both platforms — since their early days.
VIRT
Virtualization (VMware & Hyper-V)
Clusters designed, maintained, and rescued — storage through failover.
VCIO
vCIO strategy & planning
A seat at your table: roadmap, budget, and straight answers on a set cadence.
RUN/STACK
The stack behind the calm.
Four figures from our working documentation. No sales layer here — this section is for whoever gets assigned to evaluate us.
Everything below is work we do with our own hands, on stacks we've run for years — not a partner logo wall.
Microsoft Intune
Zero-touch, first login to retirement
New hire in Houston or Osaka: the laptop ships sealed, Autopilot enrolls it at first sign-in, and Intune layers on the compliance baseline, disk encryption, and the app stack before the coffee cools. Windows, macOS, iOS, and Android live under one policy plane — configuration profiles, conditional-access hooks, and update rings managed as baselines, not one-off tweaks.
When a device leaves — upgrade, departure, loss — it's wiped, released, and accounted for. The fleet stays explainable at every point in its life.
- Autopilot provisioning
- Policy & compliance baselines
- App deployment
- Update rings
- Mobile + desktop, one plane
VMware & Hyper-V
Clusters built, rescued, and moved
We design and build virtualized environments end to end — vSphere and Hyper-V clusters, shared storage, replication, and failover that has actually been tested, not just diagrammed. We also take the rescue calls: quorum lost, datastore full, snapshot chains quietly growing since last year.
And we run the migrations between hypervisors nobody enjoys but us — inventory, dependency map, staged cutover, rehearsed rollback. Licensing changes have made this the season’s most requested move; we’ve been doing it for a decade.
- Cluster design & build
- Storage & replication
- Tested failover
- Cross-hypervisor migration
- Rescue engagements
AWS & Azure
On both clouds since their early days
We’ve built on Azure and AWS since their early days — long enough to know cloud is a placement decision, not a religion. Landing zones with guardrails, hybrid identity anchored in Entra ID, IaaS lift-and-shift for the workloads that earn the move, and cost reviews so the bill keeps matching the architecture.
Cloud where it helps, on-prem where it wins — and the plumbing between the two treated as a first-class system, because for most Houston businesses that hybrid seam is where reliability lives.
- Landing zones
- Hybrid identity (Entra ID)
- IaaS lift-and-shift
- Cost discipline
- Hybrid networking
Migrations, data centers & co-location
The unglamorous work that has to go right
Countless office and system migrations. Data center buildouts and co-locations. Digital transformations that actually transformed something. The playbook is exact and unexciting: inventory, dependency map, rehearsal, then a cutover window measured in minutes of downtime — not days — with a rollback path we’ve never been embarrassed to have ready.
This is the muscle behind every project we take on, and the reason clients hand us the next one.
- Office & system moves
- Data center buildout
- Co-location
- Rehearsed cutovers
- Rollback discipline
Also in the toolboxMicrosoft 365 & Power PlatformSystems integrationProcess automation
RUN/ONBOARD
How engagement works
The first 90 days, in the order they actually happen. Numbered because it's a real sequence — each phase exits with something you can verify.
Days 1–30
Assess & stabilize
- Full inventory — endpoints, servers, licenses, vendors, credentials.
- Quick wins shipped as found — expired certs, failing disks, unpatched edges.
- Monitoring and patching live across the whole fleet.
ExitYou can see everything. So can we.
Days 31–60
Standardize
- Intune baselines applied — enrollment, encryption, compliance policy.
- Backup verified — coverage mapped, restores actually tested.
- Documentation the next engineer can follow without a phone call.
ExitSame problem, same fix, every time.
Days 61–90
Improve
- Technology roadmap and a 12-month budget you can plan against.
- vCIO cadence set — recurring strategy reviews, not annual surprises.
- Ticket volume trending down as root causes get retired.
ExitIT has a plan — not just a pulse.
RUN/RESPONSE
Response expectations
Standard: we respond by the next business day. Managed clients can add response-time SLAs — including same-hour options — to their agreement.Set expectations in writing — choose the response SLA that fits your operation.
What "response" means here
A person working your issue — not an auto-acknowledgement email that starts a timer.
After hours
Managed clients get an on-call path for genuine outages, any hour. Routine requests queue for the next business morning — we'll always tell you which is which.
In either language
Help desk in English or 日本語 — same queue, same speed.
RUN/FAQ
Fair questions
Do you replace our internal IT team, or work with them?
Either. Many of our engagements are co-managed: your team keeps the parts they own, and we bring the added muscle — Intune rollouts, projects, after-hours coverage, or simply depth on the bench. Where there’s no internal IT, we are the department.
What are the contract terms?
Monthly, with a straightforward agreement. No multi-year lock-ins and no hostage clauses: if we stop earning the relationship, you can leave. That’s been the deal since 1996 — it’s why clients stay.
How long does onboarding take?
Thirty days to a stable baseline is typical: inventory, monitoring, and patching live in the first month; standardization in the second; roadmap and budget by the third. The 30/60/90 above is the actual plan, not a brochure graphic.
Do you support Japanese-speaking staff?
Yes. Our help desk is bilingual (English / 日本語) — tickets, calls, and onsite visits in either language, plus coordination with head office in Japan when needed.
MORE/DOJO
The build side of the house
Managed IT is the run. These are the build — from the same team, on the same foundation.
Web Development
Fast, modern sites and web apps, engineered for performance and visibility.
Explore →Mobile & Desktop Apps
Native and cross-platform apps for iOS, Android, Windows, and macOS.
Explore →Business Process Automation
Replace manual, repetitive workflows with automation and AI — BPA/RPA.
Explore →Microsoft 365 Onboarding & Support
Migrate, configure, secure, and support your entire M365 environment.
Explore →The backbone is ready when you are.
Tell us what's breaking, what's slow, or what's simply overdue for an owner. Every message is reviewed and routed — you will hear back by the next business day, faster with an SLA.